Email Communication Policy

1. Email Service Provider

Eventik uses Amazon Simple Email Service (Amazon SES), a cloud-based email sending service provided by Amazon Web Services (AWS), to deliver all transactional and notification emails from our platform. Amazon SES is designed for high deliverability and provides bounce and complaint tracking infrastructure.

2. Email Sending Address

All emails from Eventik are sent from our verified domain eventik.web.id:

• Account emails: noreply@eventik.web.id (verification, password reset, security alerts)
• Event notifications: notifications@eventik.web.id (confirmations, reminders, updates)
• Support: support@eventik.web.id (responses to user inquiries)

3. Types of Emails We Send

Account & Security

• Email Verification: Sent upon registration to confirm ownership of the email address provided.
• Password Reset: Sent when a user requests to reset their password.
• Security Alerts: Sent when a login is detected from a new device or location.
• Account Changes: Sent when significant account settings are modified.

Event-Related (Organizers)

• Registration Notifications: Alerting organizers when a new participant registers.
• Event Status Updates: Notifications about event approvals, changes, or scheduling.

Event-Related (Attendees)

• Registration Confirmation: Confirming successful registration for an event.
• Event Reminders: Reminder emails sent before the event date.
• Event Updates: Notifications about venue changes, schedule adjustments, or cancellations.
• Post-Event Follow-up: Thank-you messages or feedback requests from organizers.

Service Emails

• Platform Announcements: Important updates about the Eventik service or policy changes.
• Billing Notifications: Receipts and payment-related notifications for paid plans.

4. Who Receives Emails

Emails from Eventik are only sent to:

• Registered Users: Individuals who have voluntarily created an Eventik account and provided their email address during registration.
• Event Attendees: Individuals who have voluntarily registered for an event through the Eventik platform.
• Contact Form Submitters: Individuals who have contacted Eventik through our website and provided their email for a response.

5. Email Consent & Collection

• First-party collection only: All email addresses are collected directly from the individual through our registration forms or event sign-up pages. We do not purchase, rent, or acquire email addresses from third-party sources.
• Explicit consent: During account registration, users must check a dedicated consent checkbox confirming they agree to receive account-related emails and service notifications. This consent is recorded with the account.
• No purchased lists: We do not use purchased, scraped, harvested, or rented email lists of any kind.
• No unsolicited emails: We do not send unsolicited promotional or marketing emails to individuals who have not explicitly consented to receive communications from us.

6. Managing Email Preferences

Users can manage their communication preferences through account settings. Each email includes clear sender identification and a method to manage preferences. Certain essential emails (password reset, security alerts, account verification) are necessary for account security and cannot be opted out of while the account is active.

7. Bounce & Complaint Handling

• We use Amazon SES bounce and complaint notification features to monitor email delivery.
• Email addresses that produce hard bounces are automatically suppressed from future sends.
• Complaint rates are monitored to ensure they remain well below acceptable thresholds.
• We maintain a suppression list to prevent sending to addresses that have bounced or complained.

8. Organizer Email Responsibilities

Event organizers who collect attendee emails through Eventik are responsible for:

• Clearly stating how attendee email addresses will be used.
• Only sending emails related to the specific event the attendee registered for.
• Not sharing or selling attendee email addresses to third parties.
• Complying with applicable data protection and anti-spam regulations.

Eventik reserves the right to suspend organizer accounts found to be misusing attendee email addresses.

9. Related Policies

• Privacy Policy — How we collect, use, and protect personal data.
• Terms of Service — Terms governing use of the Eventik platform.
• Security — How we protect your account and data.

10. Contact

For questions about this policy: privacy@eventik.web.id or via our Contact page.